Return & Refund Policy
Effective Date: June 26, 2026
At Cartlixe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.
Return Eligibility
Most items purchased from Cartlixe may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with all original packaging, accessories, manuals, and proof of purchase. Products that show signs of use, damage caused by the customer, or are missing original components may not qualify for a return or refund.
Non-Returnable Items
Certain products cannot be returned for hygiene, safety, or legal reasons. These may include:
- Personal care and hygiene products
- Opened beauty and skincare items
- Baby feeding products (if opened)
- Gift cards
- Downloadable digital products
- Clearance or final sale items
- Customized or personalized products
- Perishable goods
How to Start a Return
To request a return, contact the Cartlixe customer support team through our Contact Us page. Please include your order number, product details, and the reason for your return. Our support team will provide instructions for completing the return process.
Refund Process
After your returned item is received and inspected, Cartlixe will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.
Exchange Policy
If you receive a defective, damaged, or incorrect item, Cartlixe may offer a replacement or exchange, subject to product availability. Please contact customer support promptly after receiving your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify Cartlixe as soon as possible after delivery. Include clear photos of the item and packaging to help us resolve the issue quickly.
Return Shipping
If the return is due to a damaged, defective, or incorrect item sent by Cartlixe, return shipping costs may be covered. For other eligible returns, customers may be responsible for return shipping charges unless otherwise stated.
Late or Missing Refunds
If you have not received your refund after it has been approved, first check with your bank or credit card provider, as processing times may vary. If you still need assistance, please contact our customer support team.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has entered the shipping process, it may no longer be eligible for cancellation. In such cases, customers can request a return after delivery if the item qualifies under this policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact the Cartlixe customer support team through our Contact Us page. We are committed to making the return process simple, fair, and hassle-free.
Last Updated: June 26, 2026